Shipping Policy
Processing and Dispatch
The Facts of Life carefully prepares each handwritten canvas artwork before dispatch.
Orders are processed and dispatched after payment has been received. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery and Shipping Costs
We currently ship to the United Kingdom and Europe. UK orders are usually delivered the next working day after dispatch. European orders are dispatched via DHL immediately upon purchase and typically arrive within 3 to 5 working days. Please note that delivery times are estimates and may vary depending on the delivery service or courier delays.
Delivery Issues
Please make sure that your delivery address is correct when placing your order. We cannot accept responsibility for delays or non-delivery caused by an incorrect address provided at checkout.
If your order arrives damaged, please contact us at hello@factsoflifeco.uk within 7 days of delivery and include your order number and clear photographs of the packaging and artwork.
If your order has not arrived within the expected delivery time, please contact us at hello@factsoflifeco.uk and we will do our best to help.